The Customer is NEVER Right - A Nurse Practitioner's Perspective
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In no manner, shape, form or language does this blog or its complimentary Facebook page intent to denigrate, discredit or downplay anyone seeking medical attention. Instead, this blog and its Facebook page are a continuation of the book’s theme of customer service in healthcare and although more of the same NEVER a dull moment. That said, all clinical stories shared here or at its Facebook page are solely for the book’s continuation and have absolutely no other purpose nor are they intended to offer legal medical advice or decision-making on whether or not to seek medical attention. Any similarity to any of the clinical stories is purely coincidence as a purposeful and painstaking effort is made to ensure that patient confidentiality and HIPAA (Health Insurance Portability and Accountability Act-1996) are respected.
 
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The bottom line, don’t judge the words. Judge the intent.
 
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