The Customer is NEVER Right - A Nurse Practitioner's Perspective

Thank you to the following authors for permission to quote from their works.
Dr Thomas DoyleSuck it up, America, The Tough Choices We Face for Real Healthcare Reform, by Thomas Doyle, is a unique combination, a blend of experience and rational analysis which reveals the personal impact of healthcare policies and gives insight into the real reasons why physicians treat people the way they do. It also points out the unspoken truths that we will never reduce healthcare costs until we deliver (and demand) less and that a large portion of the care we render is useless or even [necessary.]
***Recommended reading for all healthcare workers and administrators!
James Mapes OrganizationSpeaker, expert of the psychology of “applied imagination,” performance coach, author: Quantum Leap Thinking
Chief Happiness Officer
"Top 5 reasons why 'The customer is Always Right' [adage] is wrong"
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Hearts In MotionThe mission of Hearts In Motion (HIM) is to provide care and medical treatment for children, families, and communities through its programs and sponsorships in the U.S., and Central and South America. An additional goal is to provide opportunities for individuals to participate in short-term mission experiences. The impact of the trip experience on each team member is at least as great as the impact on the lives of the people we touch.
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