The Customer is NEVER Right - A Nurse Practitioner's Perspective
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The only rule is you can NOT smile!

Before going on the book tour I had to get a passport photo for credentialing at another job and I went to Walgreens to have that done. There, the young lady taking the picture says to me, “The only rule is you can NOT smile. First I said to her, "That will not be a problem." However, after leaving the store it clicked. WOW! I thought. Where has that statement been all my life?
Imagine sharing that with customers, “The one rule is you can NOT smile.” Just thinking about it puts a smile on my face. : )

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